TERMS & CONDITIONS

By confirming your reservation with us or any other booking site/agent, you accept the terms and conditions below:

Check-In / Check Out Timings & Policies:

Check-In: STRICTLY between 14:00 – 18:00
Check-Out: 10:00
Rooms may not be available for early check-in, unless specifically communicated in advance. However, luggage may be deposited at the Guest House reception and collected once the room is allotted.
Note that reservations may be cancelled automatically after 18:00 hours without prior notice, if the Guest House is not informed about the approximate time of late arrival.
Unless prior arrangements have been made with management.

Meals:
No special dietary needs are catered for. We cater for Halaal upon request.
Breakfast is available to our room only or self-catering guests upon request, one day in advance, at an additional cost.

A scrumptious breakfast ordered the night before, is served in the dining room:
Between 08h00 and 09h00 weekdays & 08h30-09h30 weekends, public holidays, festivals, Peak December periods.

Traditional Full English Breakfast:
(2 x Eggs, 2 x Crispy Bacon, 1 x Sausage, Baked Beans, Mushrooms and Fried Tomato with cheese)
Eggs to order – Scrambled, Sunny-side up, Over Easy, Poached, Hard or Boiled.

Served Daily for the Healthy Side:
Freshly cut Fruit Salad,
White & Brown Breads/Toast,
Fruit Juice,
Strawberry & Plain Yoghurts,
Jams, Butter & Condiments,
Selection of 5 x Cereals (Weetbix, Muesli, Cornflakes, Rice Crispies), 1 x Hot (oats so easy)
Freshly Ground Coffee, Tea and Milk.

Breakfast Pack for Drivers/Guides only:(if driver is having breakfast before our breakfast times:(packed the
night before and advised 1 day in advance)
Sandwich (either – egg & mayo, tuna & mayo or cheese), Juice, Yoghurt, Peanuts, Simba Chips, Chocolate, Fruit (apple & banana)

Rates:
• Rates are per person per night sharing, single or triple occupancy.
• 50% deposit required on confirmation of reservation. (no payment booking will be released)
• We offer Bed & Breakfast, Room Only or Self-Catering Rates.
• We offer Double, Single, Triple, Corporate or Long Stay Rates upon guest’s request.
• Rates are subject to change without prior notice; this will not affect current bookings.
• Rates are inclusive of Tourism tax.
• Kids 5-12 years half price when occupying a bed in the same room(see rooms)
• Kids in Self-Catering free, if included in the total number persons per room, Extra kids bed.
• One additional bed for under 12 years old will be charged at R200 or 5 years and under free

Please Note:
Room only is not inclusive of any meals, this is not a self-catering unit.
Self-Catering rooms are not inclusive of any meals, this room has a kitchenette.

Cancellation Policy:
Our cancellation Policy is as follows:
• Less than 7 days or no shows:- the total price of the reservation will be charged.
• From 8 to 14 days: – Forfeit 75% of the deposit.
• From 15 to 21 days: – Forfeit 50% of the deposit.
• From 22 to 28 days: – Forfeit 25% of the deposit.
• Cancellations in excess of 28 days prior may incur a maximum 10% administration fee to cover banking and handling charges.
• Room only bookings are non-refundable.
• No Refunds applicable during seasonal/peak periods

Deposit Conditions, Credit Card/EFT Guarantee:
• 50% of the total amount will be charged on the day of booking and is refundable. (See cancellation policy)
• The Guest House reserves the right to charge 50% of the booking on day of booking.
• All rooms are only guaranteed upon a deposit as per above. No Deposit or payment received after booking with us will result in rooms been sold without prior notice.
• Room Only bookings are non-refundable and 100% payable up front.

Accepted credit cards:
Visa, MasterCard, Diners and American Express.
Diners and American Express cards will be charged at additional 1.5%

Children:
We accept children of any age.

Guests who are travelling with children are requested to make a direct enquiry with us, as not all rooms are suitable for the additional child bed and we can then offer the most suitable rooms available for their requirements.

Pensioners:
Pensioners qualify for a 10% discount on our rack rate during off peak season.
Conditions apply (proof of ID must be presented on arrival to qualify).
Please quote PENSIONER when making booking.

Pets:
We regret we do not cater for any pets.

Specials – Terms & Conditions:
Bed & Breakfast rooms only, for 2 people sharing (not applicable to single guests) or the family self-catering units, and excluding Easter, Pink Loerie, Speed Festival, Oyster Festivals, Peak Season 10 December – 07 January, periods excluded. This special is only available on our Rack Rates. Excluding STO/Special Rates.

Maximum capacity of extra beds in a certain room is 1.

Extras:
Extras such as laundry, telephone calls, honesty bar etc. will not be calculated automatically in the total costs and have to be paid separately to the manager.

We apologize that we are unable to email guests who have made a reservation through the online booking company booking.com/Expedia with confirmation of reservation and local information. Unless they make contact with us directly as unfortunately booking.com/Expedia withhold their email contact addresses.

Right of Admission Reserved R.O.A.R

Check your booking details carefully and inform us immediately if you have any queries or changes.

Thank you for booking with us.